Shipping policy
Shipping & Delivery Policy
At Clear Wellness 360, we ensure our customers receive the highest quality products quickly and in good condition after placing an order on our website. If you experienced any issues with your order, please click here to contact us immediately.
Shipped Orders
Orders placed Monday through Friday by 12 PM EST usually ship out the same business day and you will receive a tracking number via email. Orders placed on Saturday, Sunday or national holidays will ship the next business day.
Domestic Shipping (USA)
FREE Domestic Standard Shipping to all 50 U.S. States on orders over $25. Shipping usually takes 3-5 days on average.
We also offer expedited shipping services to get our products to you faster. Choose from the following priority shipping methods within the USA:
2-3 Day Priority: $9.95
Next-Day/Overnight: From $29.95
International Shipping (Overseas)
Our products can be shipped internationally. However, you are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country's Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. Prices listed on our website do not include any of these additional fees that customs may require.
We cannot provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by customs for any reason and is not returned to us, we cannot issue a refund.
Also, please note that tracking for International Orders tracking numbers will be given, but remember tracking information will not be available until after the package is delivered.
We ship to the following countries. Please allow up to 15-25 business days for delivery, as this is highly variable due to customs handling and other carrier activities:
Canada
UK
Australia
Many countries in Europe
If we ship to your country that will be available as an option during the checkout process. If your country is not on the list, please Contact Us, we may still be able to ship to you.
Lost or Stolen Packages
We cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced yet it has been confirmed to arrive please contact USPS to open a claim. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the you to be able to complete that claim.
Order Status: We recommend creating an account when you place your order. This step makes it easy to check on the status of an order, shipping, and to manage your subscription. You can also Contact Us, or email us at [email protected], chat with us, or call customer service at 1-800-731-6442.
We are available Monday - Friday, 9:00 AM - 5:00 PM (Eastern).